MAHARASHTRA, LET’S CONNECT.Need a hand? We’re here to help
Microcurve Online Pvt LtdGet connected

HELP & SUPPORT

Let’s get you
back to your day.

Connection questions? Start with a few simple checks
or prepare an email with the details of your issue.

Contact the team

START HERE

A little troubleshooting
can go a long way.

Choose what you’re experiencing. These checks can help you describe the issue when you contact the team.

Internet isn’t connecting

  1. Check that your router and any fibre device have power.
  2. Check for loose Ethernet cables. Avoid bending or disconnecting the fibre cable.
  3. Restart the router once and allow a few minutes to reconnect.
  4. If the problem continues, note the light colours and contact the team.

Connection feels slow

  1. Test close to your Wi-Fi router.
  2. Pause background downloads and large uploads.
  3. Compare another device, or use Ethernet if available.
  4. Record the time and the affected app or website for support.

Wi-Fi doesn’t reach a room

  1. Keep your router in an open, elevated position.
  2. Avoid placing it inside a cabinet or behind the TV.
  3. Check whether the connection improves closer to the router.
  4. Ask the team about suitable placement or additional Wi-Fi equipment.

Do not factory-reset your router unless the support team asks you to. Never share passwords or OTPs.

A FEW DETAILS HELP US HELP YOU

Still need a hand?

Keep your customer ID, locality, issue description and the time it started ready.

Prepare a support enquiry

FREQUENTLY ASKED

Good to know.

How do I get a new connection?

Share your locality and building details through our enquiry page. The team can confirm service availability, plan options, installation charges and the next steps before you decide.

Which plans are available at my address?

Plans and speeds depend on your location and connection requirements. Ask for the current local tariff, applicable taxes, data policy and installation terms before placing an order.

Can I use my existing Wi-Fi router?

It depends on the router, your connection type and the plan you choose. Share the make and model with the team to confirm compatibility.

How do I get help with my connection?

Visit Help & support for simple troubleshooting steps. If the issue continues, prepare a support email with your customer ID, locality and a description of the issue. Never share passwords or OTPs.

Where can I renew or pay my bill?

Use the payment channel shown on your Microcurve invoice or confirmed by your service representative. If you’re unsure, ask the team before making a payment. This website does not collect payments.